My AskAI: Reduce Customer Support Tickets with an AI Chatbot
My AskAI provides instant, conversational answers to any question about your product to your website visitors.
Key Features
Learns from Your Website & Docs
My AskAI adds all the pages from your site and subdomains (or internal knowledge bases), automatically updates and adds new pages, and provides instant, verified AI answers to user questions.
AI + Human Handover
Handover to a human when the user wants, with integrations for all major live chat providers (including email). My AskAI provides an AI summary of the conversation at handover to avoid repetition.
Actionable Insights
My AskAI extracts and groups issues, bugs, and feature requests from customer conversations, sending team email alerts for newly identified actionable insights without manual tagging, analysis, or summarizing.
AI Email Assistant
Introduce an AI email assistant that automatically replies to customer support emails, with the option for customers to reply to the AI assistant to speak with your team. My AskAI works with all email providers, allowing you to keep your existing support email address.
Pricing
| Features | Free ($0/mo) | Essentials ($19.99/mo) | Pro ($99/mo, $149/mo after 100) | Enterprise (Custom) |
|---|---|---|---|---|
| Conversations/mo | 50 | 200 | 1,000 | Custom |
| Add & sync pages | 500 | Unlimited | Unlimited | Unlimited |
| Live chat/email | ✔️ | ✔️ | ✔️ | ✔️ |
| Site searches | ✔️ | ✔️ | ✔️ | ✔️ |
| Questions/actions | ✔️ | ✔️ | ✔️ | ✔️ |
| Custom answers | ✔️ | ✔️ | ✔️ | ✔️ |
| Analytics/insights | Basic | Basic | Advanced | Advanced |
| Customize branding | ✔️ | ✔️ | ✔️ | ✔️ |
| Support | Community | Chat/email | Priority | Dedicated |
| Website/link | ✔️ | ✔️ | ✔️ | ✔️ |
| Integrations | ❌ | ✔️ | ✔️ | ✔️ |
| AI email | ❌ | ✔️ | ✔️ | ✔️ |
| Auto-sync pages | ❌ | ✔️ | ✔️ | ✔️ |
| Extra seats | ❌ | $25/mo each | 1 free, then $25/mo | Unlimited |
| File uploads | ❌ | ✔️ | ✔️ | ✔️ |
| Private mode | ❌ | ✔️ | ✔️ | ✔️ |
| Capture leads | ❌ | ✔️ | ✔️ | ✔️ |
| CSAT ratings | ❌ | ✔️ | ✔️ | ✔️ |
| Custom style | ❌ | ❌ | ✔️ | ✔️ |
| Export data | ❌ | ❌ | ✔️ | ✔️ |
| GDPR compliance | ❌ | ❌ | ✔️ | ✔️ |
| Extra convos | ❌ | ❌ | $0.10 each | $0.10 each |
| API access | ❌ | ❌ | Add-on | ✔️ |
| Unlimited AIs | ❌ | ❌ | ❌ | ✔️ |
| Full API | ❌ | ❌ | ❌ | ✔️ |
| HIPAA compliance | ❌ | ❌ | ❌ | ✔️ |
| Custom development | ❌ | ❌ | ❌ | ✔️ |
| Custom integrations | ❌ | ❌ | ❌ | ✔️ |
| Custom APIs | ❌ | ❌ | ❌ | ✔️ |
| Whitelabel | ❌ | ❌ | ❌ | ✔️ |
| Own OpenAI key | ❌ | ❌ | ❌ | ✔️ |
Comparison with Similar Tools
My AskAI vs. Webbotify
While both My AskAI and Webbotify offer AI-powered chatbots for customer support, My AskAI stands out by providing seamless integration with existing support tools, actionable insights from customer conversations, and an AI email assistant for a more comprehensive support solution.
My AskAI vs. Embed AI
Embed AI focuses on providing AI-powered chatbots for websites, whereas My AskAI offers a more extensive solution that includes integration with various support tools, AI email assistance, and the ability to extract actionable insights from customer interactions.
My AskAI vs. Chaindesk
Chaindesk is a customer support platform that uses AI to assist agents in resolving customer queries. In contrast, My AskAI provides an AI chatbot that can handle a significant portion of customer inquiries independently, reducing the workload on support agents.
My AskAI vs. Chatbase
Chatbase focuses on providing analytics and insights for chatbots, while My AskAI offers a complete AI chatbot solution that includes analytics and insights as part of its feature set, along with seamless integration with existing support tools and an AI email assistant.
My AskAI vs. Social Intent
Social Intent specializes in AI-powered social media customer service, whereas My AskAI provides a more comprehensive solution that can be used across various support channels, including website chat, email, and integration with popular support platforms like Intercom and Zendesk.