Social Intent: The #1 Live Chat and AI Chatbot Solution for Customer Service
Social Intent helps you meet your customers where they are by providing live chat and AI chatbot capabilities directly through Microsoft Teams, Google Chat, Slack, Zoom, and Webex.
Key Features
Real-Time Engagement
Initiate chats with website visitors from the collaboration tools you already use, generating more leads, boosting sales, and providing speedy responses to customer queries.
Advanced Customization
Customize the chat widget to align with your brand in terms of colors, languages, and positioning, ensuring seamless integration with your website, mobile app, or e-commerce store.
Unlimited Agents
Social Intent’s plans support unlimited team members, allowing anyone at your company to become an agent and answer visitor questions without per-agent pricing.
Chat Auto-Translation
Support your brand worldwide with real-time chat message translation, enabling you to respond in your native language while customers receive the translated message in their preferred language.
Transcripts & Reporting
Access your complete transcript archive through a user-friendly interface, allowing you to search, sort, and filter information to extract valuable product feedback and customer insights.
Custom Chatbots
Integrate with Google’s Dialogflow to build dynamic chatbots with rich responses, custom payloads, and escalation to human agents when automated answers aren’t enough.
Pricing
| Features | Starter ($49/mo) | Basic ($79/mo) | Pro ($132/mo) | Business ($265/mo) |
|---|---|---|---|---|
| Chat Widgets | 1 | 2 | 5 | 10 |
| Website Domains | 1 | 2 | 5 | 10 |
| Agents | Only 3 | Unlimited | Unlimited | Unlimited |
| Chat convos/mo | 200 | 1000 | 5000 | 10000 |
| Message Shortcuts | ❌ | ✔️ | ✔️ | ✔️ |
| ChatGPT Integration | ✔️ | ✔️ | ✔️ | ✔️ |
| ChatGPT Trained URLs | 10 | 25 | 200 | 1000 |
| Cross Teams Transfers | ❌ | ❌ | ✔️ | ✔️ |
| Remove Branding | ❌ | ❌ | ✔️ | ✔️ |
| Auto-Translation | ❌ | ❌ | ❌ | ✔️ |
Comparison with Similar Tools
Social Intent vs. Traditional Live Chat Solutions
While traditional live chat solutions require agents to use a separate platform, Social Intent integrates with the collaboration tools your team already uses, such as Microsoft Teams, Slack, Zoom, and Webex, eliminating the need for context switching and improving agent efficiency.
Social Intent vs. Chatbot-Only Solutions
Social Intent offers a hybrid approach, combining AI-powered chatbots with human agent handoff capabilities, ensuring that customers receive the best possible support experience. This sets it apart from solutions that rely solely on chatbots, which may struggle with complex queries or lack the personal touch of human interaction.
Social Intent vs. MyAskAI
While both Social Intent and MyAskAI offer AI-powered chatbots and human agent handoff, Social Intent focuses on integrating with collaboration tools like Microsoft Teams and Slack, making it an ideal choice for teams already using these platforms. MyAskAI, on the other hand, offers a more standalone solution with additional features like an AI email assistant and actionable insights from customer conversations.